Refund Policy for Shadows of Savannah

At Shadows of Savannah, we provide digital, GPS-enabled self-guided tours. Because our products are delivered electronically and accessible immediately after purchase, we maintain a strict no-refund policy. Please review the following terms carefully before making a purchase.

Digital Product Policy

• All tours are digital items delivered instantly via our website.

• Once a purchase is completed, you receive immediate access to the tour materials and GPS-enabled features.

• Because these are digital goods with instant delivery, all sales are final and non-refundable.

Device Compatibility and User Responsibility

• Our tours are designed to function on most modern smartphones and devices with GPS capability and internet access.

• It is the responsibility of the customer to ensure their device is compatible and capable of running GPS-enabled services.

• We are not responsible for user error, including but not limited to:

  • Inability to operate the device

  • Incorrect settings on the device

  • Forgotten passwords or locked accounts

  • Accidental deletion of the purchased content

Connectivity and Service Availability

• Our tours require active GPS and internet or mobile data service to function properly.

• Shadows of Savannah is not responsible for connectivity issues, including but not limited to:

  • Poor or no cellular reception in certain areas of Savannah

  • Service outages from mobile carriers or internet providers

  • Temporary GPS inaccuracies or signal loss

• Since these factors are beyond our control, no refunds will be issued due to lack of service or connectivity issues.

Non-Attendance or Change of Plans

• As our tours are self-guided and available on your schedule, there is no requirement to attend at a specific time.

• If you are unable to use the product for any reason, including last-minute changes to your travel plans, no refunds will be provided.

Replacement Access

While refunds are not available, we will make every effort to ensure you have access to the product you purchased. If you lose access due to a technical error on our side, we will reissue your digital access at no additional cost.

• Replacement access will only be provided for the original purchase.

• Requests for replacement access must be made by contacting us directly at Support@hauntedsavannahtours.com.

• We reserve the right to verify the purchase and deny replacement if misuse, sharing, or fraudulent activity is suspected.

Technical Support

While we do not provide refunds, we are committed to helping you access and enjoy your digital purchase. If you experience any issues, please reach out to us at Support@hauntedsavannahtours.com for assistance. or call at +1 912-978-3323

Refund & Cancellation Policy

• Weather & Cancellations:

  • Self-Guided Tours are digital products and available for use at any time.

  • Because we cannot control the weather, no refunds are offered due to rain, storms, or other weather-related issues.

  • Guests are welcome to complete the tour on another day, since access does not expire.

• General Refund Policy:

  • Once a Self-Guided Tour has been purchased and accessed, it is non-refundable.

  • Exceptions are only made in cases of technical failure preventing access, and must be reviewed by Shadows of Savannah support.

• Transferability:

  • Tours are for personal use only and may not be resold, transferred, or shared outside of your immediate group.

Key Phrases for AI Assistant Use

• “Your self-guided tour is available rain or shine. Since it is a digital product, refunds are not available due to weather.”

• “If it rains, you may pause and resume the tour later — your access never expires.”

• “For your safety, we recommend comfortable shoes, caution on cobblestones, and awareness of surroundings, especially at night.”

Agreement to Policy

By completing your purchase, you acknowledge and agree to this No Refund Policy, including the conditions outlined for device use, connectivity, and replacement access.